Refund Policy
Trash Bin Cleaning
If you need to reschedule your trash bin cleaning you must request to reschedule in writing by contacting us via email or text:
503-457-0555
While we do try our best to work with our customers, if we drive out to your property and we are unable to access your bins for cleaning, WE WILL NOT ISSUE A REFUND for that service for that day. You will be charged for a cleaning service that was unable to be performed.
If your bin(s) contain more than one medium-sized bag when we arrive, then you have exceeded the maximum trash allowed under our Terms and Conditions, WE WILL NOT ISSUE A REFUND for service for that day. You will be charged for a cleaning service that was unable to be performed.
Furthermore, we DO NOT GUARANTEE paint removal, graffiti removal, permanent ink removal, or complete removal of irreversible stains. NO REFUNDS will be granted for complaints about residual paint, permanent ink markers, graffiti, or irreversible stains.
If you have any questions, or concerns please reach out to us:
503-457-0555
COMMERCIAL WORK
At KRAKEN POWER WASHING LLC, we work diligently to resolve any complaints to the best of our abilities. If an issue cannot be resolved, all refunds are at our discretion. However, we DO NOT GUARANTEE paint removal, or complete removal of irreversible stains. NO REFUNDS will be granted for complaints about residual paint, permanent ink markers, graffiti, gum, or irreversible stains (oil stains, hydraulic fluid, gasoline etc.). For commercial work, gum removal and graffiti removal must be requested in writing, and the Client will be charged accordingly.
If you have any questions, or concerns please reach out to us:
503-457-0555